How to Retrieve Lost JAMB e-PIN and Profile Code: Complete Guide

Lost your JAMB e-PIN or profile code? Don't worry - the Joint Admissions and Matriculation Board (JAMB) provides simple SMS-based methods to retrieve these essential registration details. This guide covers all the retrieval options available to candidates.

How to Retrieve a Lost Profile Code

If you've forgotten or lost your JAMB profile code, you can easily retrieve it:

1. Use the same phone number you used when generating the original profile code
2. Send RESEND as an SMS to 55019 or 66019
3. Your previously issued profile code will be sent back to your phone

Important: You must use the exact SIM card/phone number that was originally used to create the profile. The system will not send the code to a different number.

How to Retrieve a Lost e-PIN

If your e-PIN was not delivered after payment, or you've lost it, here's how to retrieve it:

For UTME Candidates:

1. Use your unique registered phone number
2. Send UTMEPIN as an SMS to 55019 or 66019
3. Your e-PIN will be delivered to your phone

For Direct Entry Candidates:

1. Use your unique registered phone number
2. Send DEPIN as an SMS to 55019 or 66019
3. Your e-PIN will be delivered to your phone

Alternative: Retrieve e-PIN from JAMB Portal

You can also retrieve your e-PIN through the JAMB eFacility portal:

1. Visit efacility.jamb.gov.ng
2. Login with your registered email and password
3. Click on "Sales of Form"
4. Select "UTME Examination" (or "Direct Entry" as applicable)
5. View and print your PIN for registration

Quick Reference: SMS Commands

Common Error Messages and Solutions

"Number Already Registered"

This means the phone number has already been used to generate a profile code. You must retrieve and use that specific SIM card to receive the code.

"Unable to Verify NIN"

This is usually a temporary network or server issue. Wait a few hours and try again. If the problem persists, contact JAMB support.

"Record Not Found"

This implies your NIN is not in the NIMC database. Visit the nearest NIMC office for validation and correction.

e-PIN Not Received After Payment

If you paid at a bank but didn't receive your e-PIN:

• Wait at least 24 hours for processing
• Send UTMEPIN or DEPIN to 55019/66019
• If still not received, contact the bank with your payment receipt
• As a last resort, visit a JAMB office with payment evidence

Important Tips for Candidates

• Keep your SIM safe: Your registered phone number is linked to your JAMB profile permanently
• Save your codes: Screenshot or write down your profile code and e-PIN immediately upon receipt
• Buy from authorized channels: Only purchase e-PINs from banks, approved online platforms, or licensed vendors at CBT centres
• One profile per candidate: You cannot create multiple profiles - your original profile code remains valid for life

Where to Get Help

If the SMS retrieval methods don't work:

• Visit the official JAMB website: www.jamb.gov.ng
• Contact JAMB through their official social media channels
• Visit the nearest JAMB state office with valid identification
• Call the JAMB helpline (check official website for current numbers)

Remember, your profile code is permanent and linked to your NIN. Once generated, it remains valid for all future JAMB registrations and services.