Refund Policy - Ulearngo

Last updated: November 2025

This Refund Policy explains how refunds are handled for Ulearngo subscriptions and in-app purchases. Please read this policy carefully before making any purchases.

Overview

Your Ulearngo subscription or in-app purchase may be processed through different payment providers depending on your platform and location. The refund process and eligibility varies accordingly.

Google Play Store Purchases (Android)

For purchases made through the Google Play Store:

Requesting a Refund

Refunds for Google Play purchases are handled directly by Google. To request a refund:

Within 48 hours of purchase: Visit Google Play Order History and select "Request a refund" or "Report a problem" next to the relevant purchase.
After 48 hours: Contact Google Play support directly through the Google Play Help Center.

Subscription Cancellations

Cancelling your subscription is different from requesting a refund:

To cancel: Open Google Play Store > Menu > Subscriptions > Select Ulearngo > Cancel subscription
Cancellation stops future charges but does not refund previous payments
You retain access until the end of your current billing period
Subscriptions automatically expire at the end of the paid period when cancelled

Google Play Refund Eligibility

Google Play evaluates refund requests based on their policies. Generally:

Accidental purchases may be eligible for refund
Technical issues preventing app usage may qualify
Refund decisions are made by Google at their discretion
Repeated refund requests may affect future eligibility

Web and Direct Purchases

For purchases made directly through our website:

Refund Eligibility

We offer refunds under the following circumstances:

Technical Issues: If you experience persistent technical problems that prevent you from accessing the service, and our support team is unable to resolve them
Accidental Purchases: If you accidentally purchased a subscription and contact us within 24 hours without having used premium features
Duplicate Charges: If you were charged multiple times for the same subscription period

How to Request a Refund

Contact our support team at [email protected]
Include your account email and transaction details
Describe the reason for your refund request
We will review and respond within 5 business days

Non-Refundable Situations

Refunds are generally not provided for:

Change of mind after significant use of premium features
Failure to cancel a subscription before renewal
Dissatisfaction with exam results or learning outcomes
Temporary service interruptions covered by our service level expectations

Subscription Management Tips

Avoiding Unwanted Charges

Review subscription terms before purchasing
Set reminders before renewal dates if you wish to cancel
Manage subscriptions through your platform subscription settings
Contact support if you are unsure about your subscription status

Free Trial Considerations

If you signed up for a free trial:

Cancel before the trial ends to avoid charges
Charges begin automatically when the trial period expires
Trial periods cannot be extended or restarted

Platform-Specific Notes

Pricing Variations

Prices may vary based on:

Your geographic location
The platform you are using (Android, iOS, Web)
Current promotions or offers
Local currency and exchange rates

Cross-Platform Purchases

Subscriptions purchased on one platform may not transfer to other platforms
Contact support if you need assistance with cross-platform access
Each platform maintains its own billing and refund processes

Contact Us

For refund inquiries or subscription questions:

Email: [email protected]
Response Time: 1-3 business days

Please include:

Your registered email address
Platform where purchase was made
Transaction ID or receipt (if available)
Detailed description of your request

Policy Updates

We may update this refund policy from time to time. Significant changes will be communicated through the app or via email. Continued use of Ulearngo after policy updates constitutes acceptance of the revised terms.

This policy is designed to be fair to both our users and our service. We appreciate your understanding and are committed to resolving any billing concerns promptly.